Agenda Communication Pty Ltd hereby agrees to abide by the following procedures as its official policy on client grievances.
Where this course of action is considered not suitable or appropriate by the client, grievances should be brought immediately to the attention of the Director of Agenda Communication Pty Ltd. This may be done either in person, or in writing.
In preparation for such a meeting, the client will be expected to put in writing the nature of their grievance. The client should use the Agenda Communication Grievance Form for this purpose. If this should include a grievance concerning a particular member of Agenda Communication staff, that member of staff will be afforded the right to put in writing his/her version of the events/issue giving rise to the grievance.
At this meeting, all such written documentation of the grievance will be tabled and will be discussed by all those present, with a view to settling the difficulty.
Agenda Communication Pty Ltd is committed to providing a quality service and satisfaction in all instances. The company will therefore undertake to refer the aggrieved party to the relevant external body, and will, without prejudice, provide the aggrieved party with the appropriate contact details of the organisation / Government Department deemed most appropriate, given the particular circumstances of the grievance in question.